5555-X Network Security Firewall Appliance

Problem Description

ASA 5500-X security appliances that shipped from March 16, 2012 through June 11, 2012 contain the incorrect factory default configuration. This requires the user to follow special procedures for system initialization.

Background

The ASA 5500-X appliances shipped from March 16, 2012 through June 11, 2012 were not loaded with the correct factory default configuration and must be initialized using special commands. The procedures contained in the Quick Start Guide are insufficient to properly initialize the affected units.

Problem Symptoms

Users attempting to initialize the affected ASA 5500-X appliances using the Quick Start Guide will observe that the management 0/0 ports are in the down/down condition. In addition, ASDM for on box management is not accessible.

Workaround/Solution

The factory default configuration can be applied using the following command:

config factory-default

Note that the ASA 5515-X appliance does not support the command above due to Cisco bug ID CSCtz73669. The unit must be restored to the factory default configuration using the command series shown below.