Product Overview
CON-SNT-C920024X is a Cisco Smart Net Total Care (SNTC) 8x5xNext Business Day (NBD) support service designed for the Cisco Catalyst C9200L-24P-4X-E managed Ethernet switch. It provides enterprise-class technical support, rapid hardware replacement, and access to Cisco software updates, helping organizations maximize network availability while protecting their investment in Catalyst 9200L infrastructure.
The covered hardware, C9200L-24P-4X-E, is a fixed-configuration Layer 3 managed access switch featuring 24 Gigabit PoE+ ports, 4 fixed 10 Gigabit SFP+ uplink ports, a 370W PoE budget, StackWise-80 support, and the Cisco IOS XE operating system with the Network Essentials software license. Together, the hardware and Smart Net Total Care service deliver a reliable, secure, and scalable networking solution for enterprise campus and branch deployments.
Service Specifications:
- Service SKU: CON-SNT-C920024X
- Service Type: Cisco Smart Net Total Care (SNTC)
- Technical Support:Cisco TAC
- TAC Availability: 24×7
- Hardware Replacement: Next Business Day
- Software Updates: Included (Entitlement Required)
- Supported Product: Cisco Catalyst C9200L-24P-4X-E
- Service Category: Hardware Maintenance & Technical Support
Covered Hardware Specifications:
- Product Series: Catalyst 9200L
- Model: C9200L-24P-4X-E
- Product Type: Managed Layer 3 Ethernet Switch
- Form Factor: 1RU Rack Mount
- Access Ports: 24x 10/100/1000 Gigabit Ethernet PoE+
- Uplink Ports: 4x 1/10Gb SFP+
- PoE Standard: IEEE 802.3at PoE+
- PoE Budget: 370 W
- Switching Capacity: 128Gbps
- Forwarding Rate: 95.23Mpps
- Stacking: Cisco StackWise-80
- Stack Bandwidth: 80Gbps
- MAC Address Table: 16K Entries
- Jumbo Frame: Up to 9,198 Bytes
- Packet Buffer: 6MB
- Memory: 2GB DRAM
- Operating System: Cisco IOS XE
- Software License: Network Essentials
- Management: CLI, SNMP, Web UI, Cisco DNA Center
- Redundant Power Supply: Supported
- Airflow: Front-to-Back
Interfaces:
- 24x Gigabit RJ-45 PoE+ ports
- 4x 10G SFP+ uplinks
- RJ-45 Console Port
- USB Mini Console
- USB Type-A Port
- RJ-45 Management Port
Layer Features:
- Layer 2 Switching
- Layer 3 Static Routing
- Inter-VLAN Routing
- IPv4/IPv6 Support
- RIP
- OSPF (license-dependent)
- QoS
- ACL
- DHCP Snooping
- Dynamic ARP Inspection
- 802.1X Authentication
- Multicast Support
Smart Net Total Care Features:
- 24×7 Cisco TAC technical assistance
- Next Business Day hardware replacement
- Access to Cisco software updates
- Online Cisco support resources
- Hardware diagnostics assistance
- Software troubleshooting
- Configuration assistance
- Case management through Cisco TAC
Application & Use Cases:
- Enterprise campus access networking with protected hardware support
- Branch office deployments requiring rapid replacement services
- PoE connectivity for IP phones and wireless access points
- Video surveillance infrastructures with minimized downtime
- Education, healthcare, retail, and government networks
- Organizations requiring Cisco TAC expertise and software maintenance
- Business-critical network environments needing proactive support
Featured Highlights:
- Cisco Smart Net Total Care service
- 8x5 Next Business Day coverage
- 24×7 Cisco TAC support
- Hardware replacement included
- Software update entitlement
- Covers Catalyst 9200L-24P-4X-E
- Enterprise-grade support services
- Protects business-critical networking
- Fast issue resolution
- Cisco-backed maintenance coverage
What's Included:
- Cisco Smart Net Total Care support entitlement
- 24×7 Cisco TAC technical assistance
- Next Business Day hardware replacement
- Access to software updates (subject to entitlement)
- Online Cisco support resources
- Hardware diagnostics and troubleshooting assistance
Compatible Hardware:
- Cisco Catalyst C9200L-24P-4X-E