Return Policy

• All returns must be postmarked within thirty (30) days of the purchase date.
• Returned items must be in unused condition, with all original tags and labels attached.

Return Process

To initiate a return, kindly contact us at [email protected] to fill out the Return Merchandise Authorization (RMA) form. Once you have your RMA number:

• Securely pack the item in its original packaging.
• Include your proof of purchase.
• Ship your return to:

iTech Devices

Attn: Returns

RMA #

Office 1904

Metropolis Tower -Opp Bay Square

Dubai 186138, United Arab Emirates

Please note the customer is responsible for all return shipping charges

Exceptions

For defective or damaged products, please contact us at [email protected] to arrange a refund or exchange.

Restocking Fees

• A 25% restocking fee applies to all returns.

iTech Devices reserves the right to charge a 50% restocking fee under the following conditions:

• Missing or Replaced Components
• Defective/DOA items with no issues found upon inspection
• Post-Warranty RMA claims (may not be available to all customers)
• Damaged or Tampered Packaging

Denial of Replacement

iTech Devices reserves the right to refuse a return / exchange request. Replacement may be denied if:

• The item does not match the details listed in the RMA form.
• Physical damage or tampering is evident.

Questions

If you have any questions regarding our return policy, feel free to reach out to us at:

Email: [email protected]

Phone: +971-5-54255786