11.1 is committed to providing our Customers with the highest quality products and service. However, on rare occasions, products may be found to be faulty or defective. In such cases, we offer the returns facilities described below:
11.2 Unless otherwise stated in the manufacturer's documentation, all Products delivered carry a 12-month manufacturer's warranty.
11.3 If you purchase Products in the course of your business, the following previsions of this Clause shall apply. Other than the express provisions set out in these Terms and Conditions, all other terms and the implied terms or warranties relating to the supply of Products are excluded to the fullest extent permitted by law. PRODUCTS ARE NOT TESTED OR SOLD AS BEING FIT FOR ANY PARTICULAR APPLICATION OR FOR USE UNDER SPECIFIC CONDITIONS UNLESS EXPRESSLY AGREED IN WRITING.
11.4 If you purchase services in the course of your business, the following provisions of this Clause shall apply. shall use its skill and expertise to carry out any contracted works (the "Service(s)") to a standard equivalent to that of the industry standards, and shall warrant our work as free from defects, for a period of 30 days after completion. In particular, we cannot be held responsible for any fault or damage not caused by services' engineers or its contracted agents. In the event of a claim arising relating to the level of skill and judgment applied in the course of providing Services, reserves at its sole discretion the right to appoint an independent expert in the field to appraise the work carried out in the execution of the Service(s). Additionally, cannot be held responsible for equipment installed or configured when the equipment has subsequently been altered or configured by persons other than . Except as set out here, all other express or implied terms or warranties relating to the Services are excluded to the fullest extent permitted by law.
11.5 Intentionally Omitted.
11.6 In the event that , at its discretion, agrees to accept the return for credit of unwanted products, the Products must be returned with 's prior written agreement within 7 days of delivery. The Products must be unopened and in perfect re-saleable condition. All Products returned in these circumstances will be subject to a handling fee of 25% of 's sale price for the Products.
11.7 Subject to testing to verify any alleged fault, we will accept the return of defective Products for full refund or replacement at our option, if, but only if, the Products are returned within 7 days of delivery.
11.8 's technical support staff or Customer Support staff, as appropriate, will advise you of which method of delivery to use to return the products. Depending on the nature of the product purchased, we will either arrange a courier collection, or request that you return the product directly to us. If the Products are found on inspection to be defective, the cost of returning the item will be refunded to you. Authorized product returns must be sent to: , Inc, 46724 Fremont Blvd Fremont, CA 94538.
11.9 offers a "no charge" collection, repair, and delivery service (in the United States only) for iTech Devices which is shown to be faulty provided that the fault is reported within 7 days of delivery. If we have arranged for a courier collection of your product, we are unable to specify the collection time, and it is your responsibility to ensure that someone will be present at the collection address when the courier arrives.
11.10 All returned Products must be accompanied by 's Returns Material Authorization number ('RMA Number') which can be obtained by contacting Customer Support at 866-506-8217 (Toll Free), 415-294-9883 (International). Returned Products will not be accepted without an RMA Number. Do not write directly on the manufacturer's packaging. Please write the RMA number on the address label provided with the Returns Material Authorization and attach it to the returned package. Any defacement of the manufacturer's packaging or damage caused by inadequate packaging may result in the rejection of the return or an additional restocking fee, at 's sole discretion.
11.11 cannot accept liability for packages damaged during transit. It is the Customer's responsibility to wrap the product adequately to prevent damage.
11.12 Proof of postage is not proof of delivery, and you are therefore strongly advised to send your package by recorded delivery, registered post, or courier, and to insure the Products for their full value.
11.13 On receipt of the returned product, we will test it to identify the fault you have notified to us.
11.13.1 If following the testing process, the product is found to be in good working order without defect, we will return the product to you, and the carriage costs of this return will be your responsibility. Please note that if you have, in the meantime, required us to provide you with a replacement product before completion of the testing process, you will have to pay for this product also.
11.13.2 This warranty shall not apply if the Products have been worked upon, altered, or damaged in any way by the Customer or its employees or agents, or to Products not used in accordance with the manufacturer's instructions.
11.13.3 No software on which seals have been broken can be returned for credit. If any software disks are faulty, the manufacturer will replace them. Please note Software Licenses are non returnable unless the software is materially non-compliant with its specification or the physical media on which it is supplied is defective.
11.14 Some manufacturers require Products to be returned within 7 days or less in order to secure refund. In such instances, the manufacturer's time limit will apply and therefore, will only accept a return within 7 days of purchase or the manufacturer's time limit, if that limit is less than 7 days. We can only accept the return of a defective product that does not meet the description, if they are returned to us within 7 days. Beyond that period, you will be deemed to have accepted the Products, and you must therefore check the Products promptly on receipt. Please note that this period is reduced to 2 days for clearance bargains and 'NCCR', products as set out in clause 15.
11.15 THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR ANY PARTICULAR PURPOSE, AND CONSTITUTES THE ONLY WARRANTY OF WITH RESPECT TO THE PRODUCTS. FURTHER, MAKES NO WARRANTIES AS TO PERFORMANCE OR PRODUCTION, NOR AS TO EXPENDABLE OR WEARING PARTS, NOR AS TO ANY SEPARATELY LISTED ITEM OF THE PRODUCTS WHICH IS NOT OTHERWISE EXPRESSLY CONTAINED HERE IN.
11.14 Proof of postage is not proof of delivery and you are therefore strongly advised to send your package by recorded delivery, registered post or courier, and to insure the goods for their full value.
11.15 On receipt of the returned product, we will test it to identify the fault you have notified to us.
12 - 's Liability
12.1 In its dealings with Business Customers, shall under no circumstances be liable for any consequential or indirect damage or loss, however caused, including (but not restricted to) loss of business or profits, loss of goodwill, damage to trading relationships, loss of data, and other financial loss. ("Financial loss" in this sense does not refer to the price you have paid for the Products, which we may be liable to refund to you, in whole or in part, if the Products are faulty or do not comply with their description). 's liability in respect of all other losses shall be limited to the invoiced amount of the relevant order.
12.2 Nothing in this agreement shall limit 's liability for death or personal injury caused by its negligence.