Refund Policy

All refund requests must be submitted within thirty (30) days of the purchase date. Items must be in unused condition, with all original tags and labels attached, to qualify for a refund.
After receiving your return and inspecting the condition of your item, we will process your refund. Please allow at least ten (10) days from the receipt of your item to process your refund. We will notify you by email when your refund has been processed.

Refund Process

To initiate a refund, kindly contact us at [email protected]. Once you have your RMA number:

1. Securely pack the item in its original packaging.
2. Include your proof of purchase.
3. Ship your return to:
   iTech Devices
   Attn: Refunds
   RMA #
   Office 1904
   Metropolis Tower - Opp Bay Square
   Dubai UAE 186138, United Arab Emirates

Please note that the customer is responsible for all return shipping charges.

Restocking Fees

A 25% restocking fee applies to all refunds. iTech Devices reserves the right to charge a 50% restocking fee under the following conditions:

• Missing or replaced components
• Defective/DOA items with no issues found upon inspection
• Post-warranty RMA claims (may not be available to all customers)
• Damaged or tampered packaging

Denial of Refund

iTech Devices reserves the right to refuse a refund request. Refunds may be denied if:

• The item does not match the details listed in the RMA form.
• Physical damage or tampering is evident.

Questions

If you have any questions regarding our refund policy, feel free to reach out to us at:

Email: [email protected]
Phone: +971-5-54255786